Join us to learn what is change management, uncover why some changes stick while others fade, and learn practical strategies to address resistance, prevent backsliding, and sustain long-term adoption. Walk away with actionable tactics you can use immediately to sustain change with confidence.

Join us in this activity-based session to learn how to empower yourself and your teams to grow through any change!

This year’s conference will bring together healthcare quality professionals from across the state to explore diverse perspectives that drive better outcomes across the entire continuum of care. Designed for individuals passionate about advancing healthcare quality, the conference features engaging, cross-cutting topics that resonate across all care settings—including hospitals, ambulatory care, long-term care, public health, and beyond.

Whether you’re looking to stay connected with peers, gain fresh insights, or support your ongoing professional growth, this event is for you.

Population Health, Care Coordinator, Quality RN, and similar titles are often used interchangeably; however, each of these roles is distinctly unique. This panel will explore the defining characteristics of each role, including scope, responsibilities, and areas of specialization. We will examine where these roles are unique, where they align, and where they overlap. The discussion will also focus on how these roles can be effectively structured to promote success while avoiding common challenges such as scope creep and the “kitchen sink” effect.

Publicly reported data and federal quality programs play a critical role in shaping hospital performance, reimbursement, and transparency. This session will provide an overview of key Centers for Medicare & Medicaid Services (CMS) programs, including the Hospital Inpatient Quality Reporting (IQR) Program, Value-Based Purchasing (VBP), the Hospital-Acquired Condition (HAC) Reduction Program, and the Hospital Readmissions Reduction Program (HRRP).