WAHQ Member Portal

‍WAHQ Webinar Series: Where Quality Meets Practice

‍NAHQ Insights, Competency Pathways, & Micro-Credentials Webinar
Presented: March 19, 2026
Presented by: Aimee Lugay, Director of Workforce Solutions at NAHQ (pronounced NAY-cue). Aimee works with healthcare organizations across the continuum to strengthen their teams through practical, evidence-based training and development.

‍In this 20-minute webinar (plus Q&A), Aimee Lugay shared a high-level overview of NAHQ’s competency framework, workforce upskilling opportunities, and recent insights on return on investment (ROI). The webinar highlighted three Micro-Credential domains—Regulatory, Performance & Process Improvement (PPI), and Health Data Analytics—and demonstrated how they support practical, role-based learning in healthcare.

Recording
Resource ROI-Q_Report and NAHQ Resources PDFs

What's in a Name? AHIMA's Patient Naming Framework v3 & the Future of Identity Integrity
Presented: June 18, 2026
Presented by: Jennifer Mueller, MBA, RHIA, SHIMSS, FACHE, FAHIMA, FACHDM
AHIMA® Microcredentials: Health Data Literacy, Health Informatics
Jennifer is the Senior Vice President of Health Information Career Advancement & Academic Affairs at AHIMA. She leads initiatives to assess and address the professional and training needs of the health information workforce while advancing member career development strategies.

‍Patient misidentification continues to jeopardize patient safety, data integrity, and care coordination. This timely session unveiled Version 3 of AHIMA’s Patient Naming Policy Framework, updated to reflect today’s digital health environment and naming equity considerations. Participants learned how to operationalize consistent naming conventions, reduce duplicate record error rates, and strengthen MPI/EMPI performance. The session provided actionable insights to improve identity integrity—one name at a time.

Recording

We've Gone Live!! Now What???
Presented: July 16, 2026
Presented by: Brenda Fairfull, MA, OD, PCCP, Senior Organizational Development Business Partner, Change Management, Froedtert ThedaCare

Learn what change management is, uncover why some changes stick while others fade, and explore practical strategies to address resistance, prevent backsliding, and sustain long-term adoption. Participants walked away with actionable tactics they can use immediately to sustain change with confidence.

‍Recording https://player.vimeo.com/video/1210612774
Resources Reinforcing Change PDF and Top CM Models Infographic PDF