The Quality Connection: Linking Quality with Patient Experiences

Friday, March 13, 2009
Crowne Plaza Hotel & Conference Center

Conference Objectives
At the conclusion of this workshop, the participants shall be able to:

• Learn how the elements of work system and processes can affect patient safety
• Learn about methods for analyzing work processes in order to improve patient safety
• Learn about different models to partner with patients, families and community
• Discover how one community became engaged in a medication safety project
• Gain knowledge about resources for enhancing partnerships around patient safety
• Obtain updates on the impact of external and regulatory forces on healthcare quality
• Gain insights to quality's relationship with patient experience and patient's perspective of quality
• Obtain tools to assist you in creating "excellent patient experiences".

Who Should Attend
Quality improvement professionals, risk managers, case managers, nurse executives, physicians, pharmacists, patient care services specialists, patient advocates, accreditation specialists, administrators and patient safety improvement team members.

Continuing Education Unit
This activity will count toward 5.5 hours of continuing education hours for individuals seeking recertification of their Certified Professionals in Healthcare Quality (CPHQ) designation by the Healthcare Quality Certification Board.

Hotel Accommodations
Crowne Plaza Hotel & Conference Center
4402 E. Washington Ave
Madison, WI
(800) 404-7630
www.crowneplaza.com

A block of rooms has been reserved for participants of the WAHQ Conference at $109 for a single or double, plus applicable tax.  Hotel reservations must be made before February 20, 2009.

Guest Faculty

Dr. Pascale Carayon, Ph.D. is a Procter & Gamble Bascom Professor in Total Quality in the Department of Industrial and Systems Engineering and the Director of the Center for Quality and Productivity Improvement (CQPI) at the University of Wisconsin-Madison. She received her Engineer diploma from the Ecole Centrale de Paris, France, in 1984 and her Ph.D. in Industrial Engineering from the University of Wisconsin-Madison in 1988.
 
Katherine Kuchan, JD is an attorney with the Milwaukee office of Hall Render Killian Heath & Lyman
 
Scott Geboy, JD is an attorney with the Milwaukee office of Hall Render Killian Heath & Lyman
 
Matt Stanford, JD is Associate Counsel with the Wisconsin Hospital Association.  His responsibilities include tracking and analyzing legislation, lobbying activities and policy research.
 
Bill Brown, BSN, MBA is the Founder and Principal of Interim Healthcare Executive Solutions, Inc. Strategically oriented, superb people skills, excellent innovator of ideas and team builder with over thirty years of successful healthcare experience, including Acute Rehab Hospitals, in positions ranging from staff nurse through Chief Nursing Officer and Vice President of Patient Care Services. He has demonstrated competency in reorganizing management structure to streamline decision-making processes, implemented productivity standards for all professional staff as well as restructured care delivery models.
 
Dr. Kathryn Leonhardt is the Patient Safety Officer and Medical Director, Care Management at Aurora Health Care, a large integrated health system in Eastern Wisconsin. Dr. Leonhardt is also a Clinical Assistant Professor in the Department of Family Medicine at the University of Wisconsin-Madison Medical School in Madison, Wisconsin. She received her medical degree in 1987 from the University of Michigan, her Master of Public Health (Epidemiology) from University of California- Berkeley and is Board Certified in Preventive Medicine.

Q-Solutions Training for Quality Professionals
MetaStar, in collaboration with the Wisconsin Association for Healthcare Quality (WAHQ), invites health care quality professionals seeking Certified Professional in Healthcare Quality certification, recertification or general knowledge enhancement, to a one day educational session.
 
MetaStar will be using the new Q-Solutions educational program.  The course materials contain essential resources in step with current and anticipated demands.  This course will be held on Thursday, March 12, 2009, (the day prior to the Annual WAHQ Conference) from 8 am - 5 pm, at the Crowne Plaza Hotel.

You can order the course materials by calling NAHQ customer service at (800) 966-9392 or through the NAHQ Web site.  The cost of the training materials is $165 for NAHQ members and $185 for non-members.

To register and pay for the course or to obtain more information, call Jennifer Parisi at (608) 441-8219 or e-mail her at jparisi@metastar.com.

 Call for Storyboards 2009 WAHQ Conference

• Another WAHQ opportunity to network and share your successes and lessons learned with your professional peers.
• If you are interested in presenting a Storyboard that demonstrates a progressive topic that highlights Healthcare Quality...

Please submit your storyboard topic with a brief description (80 words or less) and your contact information Storyboard presenters will receive a 1-yr. transferable WAHQ membership per organization. Submit to Sheri Krueger Dix at sdix@froedtertcommunityhealth.org Do you have questions? Please feel free to contact me at Phone: 414-805-2801 The WAHQ BOD will review all submissions (deadline February 13, 2009) and confirm presentors with guidelines by February 17, 2009 Share your hard work and lessons learned with other Quality Professionals! Please feel free to call or email with any questions

Registration
Two ways to register:

• Online:  registration closed
• Mail: registration closed

Make checks payable to:  WAHQ

CANCELLATION POLICY
Cancellations received more than 10 days prior to the dates of the program will be completely refunded. Cancellations received after that time will be refunded less a $50 cancellation fee. To avoid the cancellation fee, a facility may substitute another attendee. All cancellation requests must be in writing. To cancel, contact Virginia Wyss at vwyss@ameritech.net.

Vendor Information
Do you have a vendor you would like to see at our annual WAHQ conference? Or a vendor you would like to refer? Please send your vendor contact information to Sheri Krueger Dix at sdix@froedtertcommunityhealth.org.

• Letter to Exhibitors:  Word   PDF
• Exhibit Space Rules and Regulations
• Exhibit Space Application:  Word    PDF